Frequently Asked Questions

On your browser, go to www.shopwellmall.com and click create account now, then fill in all your details as required correctly, fill in the referral code if someone referred you but if no one referred you, leave it blank, click to agree on privacy policy and terms of use, then click on create account. Wait for confirmation that your account is successful. A mail will equally be sent to the email address you use confirming your registration.

On your app profile page, click on buy a Plan, click on any plan of your choice, enter your card details then click pay to make payment for Plan. You can change the payment method below the page to suite your payment option.

Note: While making payment please stay on the payment page until your payment is authenticated and successful.

(Remember the bigger the Plan you buy, the more profits you make)

You cannot own multiple accounts as one account is allocated to an individual but you can chose to buy a fresh bigger Plan if you were on a smaller Plan just to boost your profits. In this case, your former Plan will give way to your new Plan to be activated.

You can retrieve your password when you click forget password. Instructions on password retrieval will be sent to your mail box. Check to follow the instructions.

You can easily change your personal details and email address through your profile. Go to login page on www.shopwellmall.com/login, sign in, then click my profile and edit your details from there.

Note: You won’t be able to edit your referral code. It is system generated and enscripted.

Shopwell App and it’s packages are legitimate. Customers are welcome to do an online research about our company, apps and the services we provide.

Eg. Check our internet connection tag, our payment page, our site’s URL as well as ‘Whols’ search.

Our app is secured with SSL certifications which means your information is encrypted and is not available for third parties use.

We have enough products in stock through our wide range of affiliate Malls and business centers.

The payment system in use is fully automated and is provided by Flutterwave Inc. All Incoming and outgoing transaction processes are handled by Flutterwave Inc.

You cannot cancel your shopping voucher the moment you have initiated it.

Your shopping voucher will be in use for 90days from the date you created it.

Yes you can use your shopping voucher as a gift card to a friend or anyone you so wish to give it to.

Note: The recipient must be within the city where we have affiliate shop/s for his/her shopping. Also, you will disclose your 4digits shopping pin and the voucher code to the recipient.

Though we don’t display products online for sell but you can order online by specific and special arrangement. Contact support@shopwellmall.com

You are eligible to withdraw as much as you want in your Connect and Collect Wallet. There is no minimum or maximum withdrawal.

There is no fix amount to fund your wallet for shopping. As much as you can fund your wallet to meet your shopping needs, you are always encouraged to do so because paying for your shopping items attracts no charges but rather profits back to you.

You cannot withdraw from your shopping wallet because every funding on the wallet is meant for your shopping.

No you cannot transfer from wallet to wallet. You must first transfer money from your Connect and Collect Wallet to your bank account and from your bank account you can fund your shopping wallet.

Yes you earn instant reward in cash that is paid directly to your Connect and Collect Wallet and your Shopping Wallet depending on the Plan the customer bought.

You can contact customer service on: +234-9131785639

Because it is an attractive piece of innovative app that enable the customer to shop or sell and generate profits to himself/herself.

It also comes with a package(Connect and Collect) that help customers to generate funds for their shopping and or their immediate needs. Plus other benefits (see benefits of using the mall)